Appointments Advisor (Inpatient & Daycase)

Closing Date 2nd February 2024

Reference KPHNW/23/02/Admin

Kingsbridge Healthcare Group are currently seeking to fill the role of Appointments Advisor (Inpatient & Daycase) within the Planning Department. The successful candidate will be based at Kingsbridge Private Hospital North West, Ballykelly.

Location	Kingsbridge Private Hospital North West, Ballykelly
Salary	£22,500 per annum
Department	Hospital Services - Planning
Contract	Permanent - Full Time
Hours	37.5 hpw (Mon - Fri 9am - 5pm)
Responsible to	Capacity Utilisation Manager
Accountable to	General Manager

Job Summary

As an Appointments Advisor (Inpatient & Daycase), the successful candidate will join a highly dynamic team responsible for scheduling surgical procedure appointments. The candidate will gain an in-depth knowledge of the Surgical booking process across a range of medical specialties. The booking process will take place over the phone, or in our custom built One2One office where the candidate will meet the patients face to face. The candidate will be a point of contact for reassuring patients of the booking process and helping them with any paperwork or documentation that they may require.

We are looking for highly motivated applicants who are committed to producing quality outcomes and those who thrive on the challenge of working in a fast paced and busy office environment. Applicants must be willing to work on a rota basis as our clinics are open Monday-Sunday 9am - 5pm.

Key Duties & Responsibilities:

Scheduling of surgical procedures within specific time scales
Ensuring all records are accurate and up to date relating to patient treatment
Liaising with colleagues across a variety of teams
Work as part of a team to ensure the smooth running of department
Dealing with queries from patients over the phone, in person and via email, ensuring timely responses
Help patients fill in paperwork and request documentation if required
Liaising with external agencies in a professional and efficient manner

The above list is not exhaustive and additional / alternative tasks may be required from time to time as directed.

Person Specification:

Factor	Essential	Desirable
Qualifications	5 GCSE grades A-C including Maths and English or Equivalent.
Experience	Evidence of experience in the full MS Suite including Word and Excel	Background in medical administration
Special Knowledge and Skills	Understanding of the Data Protection Act and importance of confidentiality The ability to communicate effectively with a wide range of people via the company telephone and other electronic systems	Knowledge of medical terminology
Personal Attributes	Excellent customer service skills and telephone manner An eye for accuracy and detail when dealing with patient records Understand the role of teamwork in providing quality service Ability to work on own initiative Demonstrate ability to problem solve Highly organised and able to prioritise tasks Confidence in your ability to deal with changing deadlines Commitment to ongoing development Motivated and enthusiastic Willingness to learn and accept constructive feedback

Closing Date:

Friday 2nd February 2024 at 4pm

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